This contact list has been provided to assist you in resolving benefit issues. If you are having trouble resolving a non-pension issue, you should contact the Hewitt Benefit Resource Center. Issues that cannot be resolved through the carrier or Hewitt may be directed to Karen Kochjar, HR Benefits Consultant, at 207-575-4426.
Medical
Aetna
PO Box 98109
El Paso, TX 79998
800-438-2602
Fastest way to get to an Aetna customer service representative:
- Say "member"
- Say "operator"
- Say "no"
- Say "medical"
Anthem Blue Cross and Blue Shield
PO Box 533
North Haven, CT 06473
866-203-5417
www.anthem.com
Cigna
800-244-6224
www.cigna.com
Prescription drug
Aetna
800-238-6279
Fastest way to get to a customer service rep: press "0" three times.
Cigna
800-244-6224
www.cigna.com
Caremark
PO Box 853901
Richardson, TX 75085-3901
www.caremark.com
Main line: 877-860-6415
Refills: 800-966-5772
Specialty drugs: 866-295-2779
Fastest way to get to a customer service representative:
- Press "3"
- Say "representative" or press "0"
Dental
Ameritas
PO Box 82520
Lincoln, NE 68501
800-487-5553
www.group.ameritas.com/unum
Cigna
800-244-6224
www.cigna.com
Pension
Towers Watson
800-678-2436
Other benefits
Life
Hewitt
800-687-5740
Fastest way to get to a customer service representative: press "*0"
Long Term Care
Unum
800-227-4165
Claims: 800-693-4988
Fastest way to get to a customer service representative: press "0" twice.
401k
Fidelity Investments
877-220-4015
www.401k.com/